Zappos Theater Rules
Tickets cannot be replaced or exchanged if lost or destroyed and must not be resold or offered for resale in a manner or at a price in violation of any federal state or local law or regulation.
No alcohol may be brought into The AXIS, nor consumed in any of The AXIS parking lots. The AXIS reserves the right to evict an underage guest who is observed to be drinking alcohol or to any guest who appears to be intoxicated, and also reserves the right to deny entrance to an intoxicated guest.
Other than animals that are certified “Working Dogs” and are in service to assist disabled guests, no animals are permitted in The AXIS, including working dogs “in training”.
Camera and Audio/Video Recorders
The use of still cameras (film or digital) and video & audio recorders is regulated by the promoter of each event. In most cases for concerts, cameras that are considered professional in nature or have a detachable lens are prohibited. Video cameras are rarely permitted. Go-Pros and Selfie Sticks are not permitted at any event, and nor are tri-pods or single-pods.
Food and Beverages
Guests may bring in reasonable amounts of food and non-alcoholic beverages for their own personal consumption at most events.
Liquids, Cans, glass bottles, thermos-type containers, hard-sided coolers, balloons, laser pens, selfie-sticks, Go-Pros, masks, sealed or wrapped packages, noisemakers such as but not limited to air horns, iPads, flowers and gifts for a performing artist(s) are not allowed in The AXIS. If the guest cannot dispose of prohibited items or return them to his/her vehicle, the guest can check in their items and pick them up when leaving. Guests, including law enforcement personnel not working in an official capacity, are prohibited from bringing weapons into The AXIS. Weapons may not be checked in and include, but are not limited to, firearms, explosives, handcuffs, batons, stun guns, knives, tear gas and pepper spray. Guests with these items will not be allowed in the building and, if already in the building, will be required to take the item from the building or be evicted.
Zappos Theater conducts visual and bag security checks at every event. Higher levels of security checks including pat-downs, hand-wanding and the use of metal detectors are done at the discretion of management for other events. All large bags, large backpacks and suitcases will not be permitted in the building. Baby bags are permitted, but baby strollers and baby carriers are not permitted. The AXIS offers the service of checking in baby strollers and carriers at all events.
The AXIS is a smoke-free facility and smoking is not permitted anywhere inside the building, including restrooms. This includes electronic cigarettes. Designated smoking areas are provided outside The AXIS entrances and exits.