Everyone is welcome to have the best time of their lives at the Bakkt Theater at Planet Hollywood Resort and Casino. To ensure everyone’s safety, there are a few house rules that guests must strictly follow to avoid conflicts or issues.

Before heading to the Bakkt Theater at Planet Hollywood Resort and Casino, we recommend that you skim through a few of the venue’s house rules to familiarize yourself with the common practices in the area. Please note that depending on the concert or event, some rules may change or slightly differ due to their management. Rest assured, we are here to give you an informative guide to help you get a gist of what you can and can’t do/bring inside the theater.

If you have any further questions or clarifications about the Bakkt Theater at Planet Hollywood Resort and Casino’s house rules, feel free to call +1 (855) 234-7469 and the team will clarify your concerns.

Admission Policy

To ensure an enjoyable experience for all attendees, guests are asked to adhere to the following admission rules provided by the Bakkt Theater. Arrive at least 30 minutes to an hour prior to the showtime to facilitate a smooth check-in process. All guests must present a valid ticket for entry, either in digital or printed format. For the comfort of everyone, it is requested that all electronic devices be silenced or turned off during performances. Additionally, please refrain from bringing outside food and beverages.

Note that admission rules may vary depending on the performer or event – kindly take it upon yourselves that you are aware of the event’s policies.


Other than animals that are certified “Working Dogs” and are in service to assist disabled guests, no animals are permitted in The Bakkt Theater, including working dogs “in training”.

Alcohol Policy

The Bakkt Theater is delighted to provide a relaxing and enjoyable atmosphere for all the guests. Alcoholic beverages are available for purchase at concessions during designated hours. To ensure the safety and well-being of our patrons, guests are kindly asked to request. Alcoholic beverages from outside sources are strictly prohibited from being brought into the Bakkt Theater.

Note that the alcohol policy may vary depending on the performer or event. Please be responsible with alcohol consumption, and make yourselves aware of changes in the policy.

Bag Policy

Expect a bag and a visual security check before being allowed entrance to the Bakkt Theater. No large bags, large backpacks, and suitcases are allowed to be brought inside the venue.

Camera and Video Policy

The use of cameras – whether film or digital – is regulated by the promoters of each event. The Bakkt Theater will not be liable for any camera and video policy brought upon by the event organizers. However, we recommend that you do not bring cameras that are considered professional in nature or have a detachable lens because these are commonly prohibited. Video cameras are also rarely permitted, but subject to the discretion of the event promoters.

List of Prohibited Items at the Bakkt Theater

  • Outside food and beverages (unless otherwise specified for medical reasons)
  • Alcoholic beverages not purchased from the theater’s concessions
  • Illegal substances or drugs
  • Weapons or any items that could be considered dangerous
  • Laser pointers
  • Professional cameras and recording equipment
  • Noise-making devices
  • Selfie sticks and tripods
  • Large bags or backpacks (small purses or bags subject to search)
  • Animals (except for service animals)
  • Balloons or other large inflatable items
  • Signs, banners, or flags that could obstruct views or disrupt the performance
  • Any item that could disturb the experience of fellow attendees or performers

Please note that the specific list of prohibited items might vary depending on the policies of the Bakkt Theater. Depending on the performer or event, some items may be added or excluded in the list. It’s always a good idea to contact customer service for the most up-to-date information regarding prohibited items before attending an event.

Security Checks

Zappos Theater conducts visual and bag security checks at every event. Higher levels of security checks including pat-downs, hand-wanding and the use of metal detectors are done at the discretion of management for other events. All large bags, large backpacks and suitcases will not be permitted in the building. Baby bags are permitted, but baby strollers and baby carriers are not permitted. The AXIS offers the service of checking in baby strollers and carriers at all events.


The Bakkt Theater is a smoke-free facility and smoking is not permitted anywhere inside the building, including restrooms. This includes electronic cigarettes. Designated smoking areas are provided outside The Bakkt Theater entrances and exits.

Health Protocols

Cleaning and Disinfecting

The venue is cleaned and disinfected daily, before and after an event takes place.
Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
High touch items are cleaned and disinfected between use.

Social Distancing

Social distancing procedures are implemented in compliance with local guidelines.
The venue may reduce its capacity to allow for appropriate social distancing in compliance with local guidelines.

Hand washing and Sanitizing

Additional hand sanitizing stations have been added throughout the Planet Hollywood Resort and Casino, including the Bakkt Theater.
Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points.
Hand washing reminders are available throughout restroom facilities.

Wearing Masks

Masks to be worn in compliance with local guidelines.